Redefining Deaf inclusion across systems, sectors & society
Working with brands, organisations and institutions to redesign systems built without Deaf people in mind and making them safer, stronger and more resilient for everyone.
Consulting • Strategy • System Redesign • Partnerships
Let’s redesign what others overlook
Fixing Deaf exclusion requires more than training.
It requires system change.
Deaf Metrix is a Deaf-led strategic consultancy that helps organisations identify, redesign and govern systems that rely on sound across:
Operations, technology, policy, environments, decision-making, and how organisations communicate, represent themselves, and engage the public.
This is not about adding captions or interpreters.
It is about fixing systems that quietly fail under pressure.
Why this matters to you
Most organisations rely on sound across their core business systems, often without fully realising it.
That reliance can surface across many areas of an organisation including, but not limited to:
Products & Technology
Features, alerts, onboarding, error states or support journeys that assume users can hear.
Operations & Delivery
Instructions, handovers, escalations and workflows that depend on spoken communication.
Safety & Risk Management
Alarms, announcements and emergency procedures that rely on audio alone.
Communication & Decision-Making
Meetings, briefings and authority structures where information and accountability are transmitted through sound.
Customer, Staff & Market Experience
Journeys, content, campaigns and brand interactions that assume sound-first engagement.
(These are examples, not an exhaustive list)
What they share is a common risk:
When sound carries critical information, authority or safety, it becomes a single point of failure.
Deaf people encounter that failure first; not because they are the problem,
but because they reveal where the system is fragile.
What fails for Deaf people will eventually fail for others:
at scale, under stress, or when conditions change.
Deaf Metrix exists to identify where sound is carrying too much weight and redesign systems so they hold when it doesn’t.
This is not Accessibility as you know it
Most “accessibility” work focuses on accommodations: fixes added after a system is already designed.
That approach typically:
treats exclusion as an edge case
leaves core systems untouched
struggles to hold under scale, stress or crisis
These are common patterns; not the only ones.
DeafMetrix works at the level of system design, not surface fixes.
We ask different kinds of questions, such as:
Where does sound carry power, authority or safety?
What happens when sound is missed, unavailable or unreliable?
Who is excluded and what does that expose about the system?
Those questions guide what needs to change.
Then we redesign accordingly.
How Deaf Metrix Works
We don’t sell services.
We deliver bespoke system change, tailored to how your organisation actually operates.
We work through four core products, used independently or together depending on the nature, scale and risk profile of your system.
Each represents a stage in the DeafMetrix journey:
from understanding where sound creates vulnerability,
to redesigning what matters,
to ensuring change holds over time.
1. Exclusion Intelligence™ Review
Understand where your system quietly fails.
A board-level diagnostic that examines systems, culture, policy and delivery to identify where Deaf exclusion and sound-reliant risk: exists, and what kind of intervention is actually required.
This is where assumption is replaced with evidence.
(Ideal for organisations needing clarity, confidence or permission to act)
Start with a Review
2. System Redesign Programme
Change the system not the individual.
A structured, multi-phase programme that delivers the projects, policy changes, technical redesign and operational shifts required to remove sound-first assumptions from critical systems.
This is where insight becomes transformation.
(Ideal when issues are structural, complex or high-risk)
Explore the Programme
3. Embedded Intelligence
Put Deaf insight where decisions are made.
Deaf-led expertise embedded within your organisation; working as analysts, advisors or programme leads, guiding delivery from the inside and ensuring redesign decisions hold under real-world conditions.
This is how change sticks.
(Ideal when outcomes matter more than recommendations)
Discuss Embedded Expertise
4. Assurance & Governance
Protect progress over time.
Ongoing oversight, governance and advisory support to ensure redesigned systems remain Deaf-safe as organisations evolve, scale or face new pressures.
This is long-term resilience.
(Ideal for organisations operating at scale or under scrutiny)
Talk about Assurance
Why Deaf-Led Matters
Deaf people navigate sound-first systems every day across work, services, technology and public life.
That lived position creates a distinct analytical advantage.
It allows Deaf insight to surface risks that are often overlooked, such as:
hidden failure points within systems
untested assumptions about how information flows
design decisions that appear robust but break under pressure
These are examples, not limits.
Deaf leadership is not about representation.
It functions as early-warning intelligence within complex systems.
Deaf people are not the exception.
They are the stress-test that reveals whether a system truly holds.
You don’t need all the answers yet.
You need the right perspective and the right partner.
Deaf insight exposes where sound-first assumptions shape your systems.
We translate that insight into redesigned products, processes and experiences that actually work.
You don’t just understand the problem.
You leave with a system designed to solve it.
Start with an Exclusion Intelligence™ Review.
Let’s Build Something Better
You don’t need to guess where deaf inclusion should sit.
You need to understand where your system is under strain.
We don’t sell access.
We engineer systems that hold designing inclusion into how your organisation actually works.
Show us where the pressure points are.
We’ll redesign them into long-term strength.
Ready to begin?
📩 hello@deafmetrix.com